What is the best way to contact TwinkleStores.com regarding a return or exchange?
If you have an account with us, you can request a return by following these steps:
- Log in to your account
- Go to Past Orders and locate the order that contains the product you would like to return
- If your product is within the 45 day return period, select the checkbox under the "Return" heading, select the quantity you would like to return, the reason why, and submit it.
- Our Customer Support team will follow up with you as soon as possible.
You can also begin a return by contacting us at sales@TwinkleStores.com or by calling us at 917.285.2639. You can also live chat with us during business hours by clicking here. Via email, we usually respond within one business day, though it might take a little longer to get back to you if it's a holiday or a weekend.
What is your return policy?
We want you to love your purchase, but if you don't, for any reason, returns are easy. With a few exceptions, you can return items within 45 days of purchase. Return shipping is free from the continental U.S., however non-defective products are subject to a 15% restocking fee. Unfortunately, shipping fees are non-refundable. Review our full Return Policy here.
Can I get a replacement for my broken/defective item?
Yes! If an item is defective, it can be returned for a replacement or full refund. Review the table below to determine the warranty period for your product, or review our full Warranty Policy. If you have any questions or need more information, feel free to contact us at sales@TwinkleStores.com or 917.285.2639.