Returning or Exchanging a Damaged, Defective, or Incorrect Item
If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! Please read through the following.
- We encourage you to inspect your items immediately upon arrival. For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.
- Without exception, items confirmed defective can be returned for a refund within 45 days. Replacements for defective items are available for either 3 months or 1 year (determined by item category). If a replacement item is not available, we may replace your item with a comparable one, at our discretion.
- If you receive an item that is not what you purchased, please let us know, and we will replace it with the correct item at no additional cost to you.
- If you have any questions about or issues using your items, go ahead and give us a call.
- To request a return, refund or exchange, please contact our Customer Support Team at sales@TwinkleStores.com, via Live Chat, or 1-917-285-2639 -Monday through Thursday 9am-6pm and Friday 9am-5pm ET. You may also request a return from the Past Orders area of your account page, once signed in.
Returning or Exchanging a Non-Defective Item
We get it, sometimes you change your mind. If you've purchased from us and decided you no longer want or like one or more of the items, please read the following.
- Most items can be returned up to 45 days after receiving for a refund of the item's purchase price (not including any shipping or handling charges), minus a standard 15% restocking fee.
- We will provide you with a return shipping label free of any additional charge (continental U.S. only).
- No refund will be granted for product which has been used, installed, or tampered with in any way which compromises our ability to remarket or resell the product. TwinkleStores.com maintains full discretion in decisions regarding a product's fitness for return.
- Each item will be inspected upon return. Items that are not in new condition may refused based on the condition of the item.
- If an item is refused, you will NOT be issued a refund. You will have 14 days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.
- Items labeled as "Final Sale" are considered final and cannot be returned.
- To request a return, refund or exchange, please contact our Customer Support Team at sales@TwinkleStores.com, via Live Chat, or at 1-917-285-2639 - Monday through Thursday 9am-6pm and Friday 9am-5pm ET. You may also request a return from the Past Orders section of your account page, once signed in.
How to Make a Return
- Request a return from the Past Orders area of your account page, or contact our Customer Support team.
- They will issue you a Return Confirmation Number.
- Ship returning items back within 45 days of purchase to the address our team will provide you.
- Pack all items in such a way that they will not become damaged during shipping.
- Be sure to include your Refund Confirmation Number and/or packing slip, so we can accurately attribute your returned items.
- Please ship with a carrier that provides tracking information, and insure the package for the cost of the item or items. Items lost or damaged in shipping cannot be refunded.
- Refunds will be issued back to the purchasing credit card within 10 business days of the item(s) arrival back at TwinkleStores.com.
- If you have any further questions, don't hesitate to get in touch with us again.