Do you offer Free shipping?Yes! For orders over $150, we offer free shipping to everywhere in 48 contiguous United States (sorry, not Hawaii or Alaska). Please note: we don't refund shipping for returns. If an order received free shipping and a return is requested (not related to a defective product or mistake by us), the cost of the original shipping will be deducted from the refund.
How much does shipping cost?Shipping is free on orders over $150 as long as you're in one of the 48 contiguous states (all states except Alaska and Hawaii). For all orders under $150, the best value is flat-rate ground shipping. If you want it faster, we also offer Next Day, 2nd Day, and 3 Day Select. Just select your choice on the shopping cart page at checkout, and the price is calculated based on weight and distance. Keep in mind that we can't refund shipping charges on returned items.
When will my order ship?We love fast shipping. We ship orders Monday- Friday. In most cases, orders received before 4:00 PM ET will ship the same day. Orders after 4:00 PM ET will ship the next business day. Order placed after 4:00 PM ET on Friday will ship Monday. If the product is currently not available or will take longer than normal to ship, the estimated shipment date will be stated on the product page and on your order confirmation. If you would like an update on the status of your package, are on a deadline, or need special consideration and processing, please contact us or call us at 917.285.2639.
How long will it take to get to me?Once shipped, your order will arrive anywhere between 1 to 7 business days (for in stock items) based on the method of shipment and the shipping location. During checkout, you'll select your choice of shipping method and see an estimate for how soon you can expect the item.
Please note, any ground shipping estimates are ONLY estimates, and occasionally weather, mechanical, or other unexpected circumstances can cause delays to your delivery.Expedited Shipping:
For a guaranteed arrival date, choose expedited shipping. However, please note, in the rare event that your delivery is delayed due to severe weather, natural disasters, or any other events outside of our control or that of our carriers, we will be unable to refund your shipping.
Note: Orders placed with 3-Day Service on a Wednesday will be delivered the following Monday. For Friday delivery, please choose 2-Day Shipping.
We ship all orders from our warehouse in Commerce, CA. Review the map below for estimated shipping time to your location.
What if I need to change the delivery address of an order?If you need to change the address, you'll need to act fast. We can change it with no additional cost, if you contact us before we ship out your order. We try to get the order out as fast as we can, so get in touch with us right away. If your order is shipping by UPS, changing the shipping address when it's in transit will incur a $14 charge that we can't wave. If your package is being delivered via USPS, we can't change the shipping address once it's in the mail.
Do you ship internationally?Right now, we only ship to the US and Canada.
Please note: Orders shipping to Canada with UPS will incur customs/brokerage fees. Customs fees are the responsibility of the customer. Refusing the package will result in any incurred customs charges being deducted from the refund.
My package is missing! What do I do?If your package hasn't arrived within seven days (for flat-rate shipping), give us a call at 917.285.2639 or email sales@TwinkleStores.com. We'll get back to you as soon as we can with an update.